FAQs
How can I contact customer support?
If you have any questions or concerns, you can reach out to our customer support team via email at . We typically respond within 24–48 hours on business days. For faster support, please include your order number and a brief.
How long does shipping take?
We offer free standard shipping worldwide! Orders are typically processed within 1–3 business days, and you can expect delivery within 6–18 business days. Please note that some products may ship separately and arrive in multiple packages.
Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with your tracking number and carrier details. If you don’t receive this email within a few days, feel free to reach out to our support team for assistance.
Do you offer exchanges?
Currently, we do not offer direct exchanges. If you need a different item, please place a new order and return the original item as described in our Returns Policy.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your product. Include photos of the item and packaging so we can resolve the issue quickly and efficiently.
How can I return an item if I'm not satisfied?
If you're not completely happy with your purchase, you can return items within 14 days of delivery. Just make sure they are unused, in their original packaging, and in sellable condition. For more details on how to initiate a return, please visit our Returns Policy.
What types of bags do you offer?
At Grabzbags.com, we offer a diverse range of stylish and functional bags, including lightweight backpacks perfect for primary school students and versatile crossbody chest bags ideal for everyday use. Our collection is designed to meet various needs while ensuring comfort and practicality.